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Local Emergency Water Restoration Services in Marietta and the Greater Atlanta Area

Sudden storms, burst pipes, and hidden leaks can throw life off track in minutes. Water can pour in fast, leaving homeowners overwhelmed and unsure of what to do next. That’s why emergency water services are essential. When every minute matters, you need a team that knows how to act quickly, show up fully prepared, and start the recovery process without hesitation.

At Big Bear Restoration, we understand the urgency of water damage in a climate like ours. High humidity and heavy rain can turn a small leak into a big problem overnight. Our emergency water restoration team is available 24/7 to respond, assess, and protect your home before the damage spreads. Whether it’s the middle of the night or the middle of a downpour, we’re ready to step in and get things back under control.

What to Do When Water Starts Rushing In: A Quick Homeowner Checklist

When water damage catches you off guard, it’s easy to panic. But taking a few smart steps right away can help reduce the damage and simplify the restoration process. Here’s what you can do while you wait for our emergency water restoration team to arrive:

  • Shut off the water source if it’s safe to do so, especially in the case of burst pipes or overflowing appliances.
  • Turn off the electricity in affected areas to avoid electrical hazards.
  • Move valuables and small furniture from the wet area to prevent further damage.
  • Avoid standing water if you’re unsure about its source or contamination level.
  • Take photos of the damage for your records and potential insurance claims.

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The Different Classifications of Water Damage

Not all emergency water damage is the same. Some situations require a simple drying process, while others require serious cleaning and protective gear. Knowing the type of water involved helps determine the best way to handle the mess and how quickly action needs to be taken.

Clean Water

This type of water might come from a burst pipe or a leaky appliance. It hasn’t been exposed to harmful contaminants, which makes clean water the least hazardous. That said, even clean water can become a breeding ground for bacteria if left sitting too long.

Gray Water

Gray water often looks clear but carries hidden contaminants like soap residue, chemicals, or mild bacteria. It might come from a dishwasher, washing machine, or overflowing sink. This type of water shouldn’t be handled without the proper precautions, as it can cause illness if ingested.

Black Water

Black water is where things get dangerous. This category includes water that has come into contact with sewage, floodwaters, or standing water that’s been sitting for too long. It’s packed with bacteria, viruses, and possibly even hazardous waste. Cleanup should always be handled by trained professionals using proper safety gear and sanitation equipment.

Our Most Asked Emergency Water Restoration Questions

Once you call Big Bear Restoration, our team mobilizes fast. We arrive with fully stocked vehicles, ready to assess the scene and stop any active water flow. The next step is water removal using high-powered pumps and vacuums. Then, we move into structural drying, dehumidification, and thermal inspections to detect hidden moisture behind walls, under flooring, and in the air.

Throughout the process, we document everything, communicate clearly, and take steps to protect your home and belongings while preventing long-term issues.

The timelines depend on how widespread the damage is, how quickly we can start, and how saturated the materials are. Most clean water jobs can take 3 to 5 days to dry thoroughly, but additional time may be needed for repairs, sanitation, or mold remediation if the water has been sitting too long. We’ll monitor moisture levels daily and won’t stop until everything is dry and safe.

Yes, but make us your first call. Getting a professional restoration team on-site quickly helps minimize damage and gives you the proper documentation to support your insurance claim. We’ll take photos, record moisture readings, and walk you through the following steps. Plus, we communicate directly with your insurance company to help reduce stress on your end and keep the claim moving forward.

We classify water into three categories: clean, gray, and black. During our initial inspection, we evaluate the source of the water, how long it’s been sitting, and what it may have come into contact with.

For example, water from a broken pipe is usually clean, while overflow from a dishwasher or washing machine is considered gray water. If the water has been standing for too long or has come in through the sewer system or a flood, it’s likely black water, which requires specialized handling and safety precautions.

Mold can begin to grow in as little as 24 to 48 hours if moisture isn’t addressed quickly. Warm, humid environments—like we often see in the Greater Atlanta area—make that timeline even shorter.

That’s why time is critical. The faster we can remove water and start drying the space, the better chance we have at preventing mold from taking hold. If mold has already started to grow, Big Bear Restoration offers mold remediation and removal. Contact us today to determine which restoration services are right for you.

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